When you visit our website the following policy applies for data that we are controller for. The controller for this data is Rutherglen and Cambuslang Housing Association (RANDCHA).

1. Use of Data

We may collect and use the following kinds of personal information:

  • Your name and contact details, such as telephone number and email address
  • Anonymised tracking information obtained via the use of Google Analytics cookies on our website

2. Legal Basis

We will process your data in order to fulfil your contract with us, for example if you are a RANDCHA tenant or a factored owner. The Association has a general privacy policy and a data processing notice relating to tenants and owners and these can be obtained from us by e-mail at info@randcha.co.uk or by a written request.

3. Sharing Personal Data With Third Parties

RANDCHA will only share your data with third parties if you have clearly given your permission, or there is a legal obligation to do so.

We do not transfer any data outside the EU.

4. Storage Period

Personal data will not be stored for longer than is necessary. If you give us consent to process your data, we will delete it on request. Personal data will only be kept as long as we need to for legal and tax purposes.

5. Rights

You have the right to inspect your data and to request to correct or delete it. You also have the right to request to obtain a machine-readable subset of your data to store it elsewhere. Where the processing of your personal data is based on consent, you are at all times entitled to withdraw your consent.

6. Contact

Requests to exercise your rights as described above may be submitted by sending an email to info@randcha.co.uk or in writing to our registered office. We request that any complaints or concerns would initially be directed to us at this address, so we can take any remedial steps we can.

You have the right as a UK resident to raise a complaint with the Information Commissioner’s Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113.

7. Changes to This Policy

RANDCHA reserves the right to change our privacy policy as necessary. The latest version of this policy will be posted online.

8. Cookie Policy

This website uses cookies – if your browser is setup to accept cookies, then you are giving consent for this website to install cookies on your device.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: allaboutcookies.org and youronlinechoices.com for a video about cookies visit: https://policies.google.com/technologies/cookies

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Browser cookie control

All recent versions of popular browsers give users a level of control over cookies – for more information visit: https://ico.org.uk/your-data-matters/online/cookies/

Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

AWSALB - this cookie is valid for 7 days and is used by our load balancer to link your session to a particular server
cookiesupport - this cookie is used to check if your browser supports cookies. It is valid for 12 hours.
sessionid - this is the cookie used to manage the login system. It is valid for the length of your existing session.

Performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

These cookies are set, both by us, and some third parties (for example embedded video players) to provide critical website management data via Google Analytics. You can opt-out of Google Analytics across all websites using this free tool: http://tools.google.com/dlpage/gaoptout

None of these cookies are used by this site

Functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

None of these cookies are used by this site

Targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

None of these cookies are used by this site

9. Disclaimer

This website is provided "as is" without any representations or warranties. We make no representations or warranties in relation to this Service or Content provided on this website.

We do not warrant that:

  • this Service will constantly be available, or available at all
  • the Content on this Service is complete, true, accurate or non-misleading

We will not be liable to you in relation to the Content of this Service:

  • for any direct, indirect, special or consequential loss
  • for any business losses, loss of revenue, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data

By using this website, you agree that the exclusions and limitations of liability set out herein are reasonable. If you do not think they are reasonable, you must not use this website.

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this disclaimer.

10. Copyright Policy

We respect the intellectual property rights of others and expects users of the Service to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you believe that your Content has been copied in a way that constitutes copyright infringement, please contact us.

We reserve the right to remove Content alleged to be infringing without prior notice and at our sole discretion. In appropriate circumstances, we will also terminate a user's account if the user is determined to be a repeat infringer.

The copyright of this Service and it's Content is owned by, or licensed to us.

We grant to you a worldwide non-exclusive royalty free revocable license to view this Service and to copy, store and print from this Service for your own personal and non-commercial use.