Our Vision is "Providing a home, not just a house"

Our Mission is "to provide high quality, affordable housing and services with care and expertise which empowers our customers and meets their needs." 

After holding a strategy day for board and staff, we are finalising our values. These will be updated when the Business Plan is approved. 

Our current values are :

  • To Make a Difference: In all our activities we will strive to achieve a positive impact for our service users and our communities
  • Compassion & Empathy: We will treat everyone with consideration, dignity and compassion and will be empathetic and non-judgemental 
  • Fairness: We are committed to treating everyone fairly and equally and to respect and celebrate our differences
  • Teamwork: We aim to work as one team that includes staff, committee, service users and stakeholders to achieve the best possible outcomes
  • Putting Customers First: We will endeavour to always put our customers first by delivering responsive high-quality services that focus on individual and collective needs

Our 3 year business plan is currently being reviewed and updated. We will update our values in May/June 2025 when the Management Board approve the  reviewed plan.