The current Covid-19 pandemic has caused the Association to provide our services to tenants and owners in different ways. Our office closed to the public on the 23rd March as a result of Government guidelines and will remain closed until the Government advises that it is safe to open again. This page provides information on how we are delivering our service at the moment and will be updated regularly as the situation changes.

Tenants and owners can still contact the Association by telephone, our telephone service will be available from Monday to Friday between the hours of 9.00 am and 1.00 pm and 2.00 pm and 4.00 pm. We expect the phone lines to be busy so if you don’t get through first time please try again. You can also contact us by e-mail, the appropriate e-mail addresses are as follows:

Maintenance, repairs etc:                   maintenance@randcha.co.uk

Tenancy and rent queries:                   housing@randcha.co.uk

Factoring enquiries:                            factoring@randcha.co.uk

General enquiries:                                 info@randcha.co.uk

Our latest newsletter containing information about our services and others available in the community can be downloaded here

A letter from the Minister for Local Government Housing and Planning to all social housing tenants can be downloaded here

A short video about how our staff/contractors can access your home can be viewed here