The current Covid-19 pandemic has caused the Association to provide our services to tenants and owners in different ways. Our office closed to the public on the 23rd March 2020 as a result of Government guidelines and will remain closed until the Government advises that it is safe to open again. Our office was due to re-open on the 10th January 2022 but due to current Government Guidance our office will remain closed and the re-opening will be postponed until the Government advises that it is safe to do so. This page provides information on how we are delivering our service at the moment and will be updated regularly as the situation changes.

Tenants and owners can still contact the Association by telephone, our telephone service will be available from Monday to Thursday between the hours of 9.00 am and 1.00 pm and 2.00 pm and 5.00 pm and Friday between the hours of 9.00 am and 1.00 pm and 2.00 pm and 4.00pm. We expect the phone lines to be busy so if you don’t get through first time please try again. You can also contact us by e-mail, the appropriate e-mail addresses are as follows:

Maintenance, repairs etc:                   maintenance@randcha.co.uk

Tenancy and rent queries:                   housing@randcha.co.uk

Factoring enquiries:                            factoring@randcha.co.uk

General enquiries:                                 info@randcha.co.uk

Our newsletter containing information about our services and others available in the community can be downloaded here

A letter from the Minister for Local Government Housing and Planning to all social housing tenants can be downloaded here

A short video about how our staff/contractors can access your home can be viewed here